With 28 years of experience in the public sector, education, corporate enterprise and agriculture, BlueTek Computers is a leading provider of ICT Products, solutions and services. Managing Director Corne van der Walt says BlueTek is an HP service delivery partner that offers full-spectrum service to clients, from sales to support.
“When it comes to the agri sector, we understand that downtime has a knock-on effect that could ultimately impact on the country’s food supply,” he says. “For this reason, our clients in the agricultural sector are choosing the HP 450 for sheer robustness and security.”
Van der Walt says BlueTek’s service begins with understanding each client’s specific needs and creating a solution that begins with a machine that can handle their requirements, and adding a warranty package that encompasses remote or on-site repairs, spare parts and ongoing support.
“With its Core i5 processor and high- performance memory, the HP 450 ProBook offers commercial-grade security and privacy features in a compact, solid laptop that can be taken wherever people in the agriculture value chain need to go.”
Professional support means exceptional customer experience
With several large customers in the agricultural sector in both the North-West and the Free State, BlueTek is known for negotiating highly competitive pricing with the perfect system specifications for the job to be done – and “tech support” means far more than being able to make a phone call when there’s a system issue.
Says Sanet Steyn, Manager – Sales “Our focus is on the customer experience, meaning we start by auditing their precise needs and build a solution around them. This includes advising clients on buying decisions that need to work now and as their industry changes.”
Agriculture today uses ever-more sophisticated technologies and systems that allow businesses to be more profitable, efficient, safer and more environmentally friendly, she notes. “When we recommend a computer such as the HP 450, we take into account the longevity required and the ability to expand the system that will ensure users are able to adapt to more powerful software and processing over time.”
BlueTek’s custom configuration of workstations, deployment and logistical services, as well as service level agreement (SLAs) and remote support mean peace of mind for clients. As Van der Walt notes, “We take a consultative approach and create a partnership with clients, so we can grow with their business.”
This approach stood BlueTek in good stead through the Covid19 lockdowns. “We were very fortunate in having clients we’ve worked with for many years, and were able to meet their equipment needs that grew as more staff members had to work from home.
“With a number of these in the agricultural industry and the education sector, our always-available service and access to stock was vital,” he says, adding that BlueTek’s online store gave potential clients cashless purchasing options along with real-time stock availability.
The company’s dedicated Supply Chain Department monitors customer’s buying patterns and needs and ensures local stock availability at the right price with speedy turnarounds.
Expertise, logistics mean support across South Africa
The BlueTek team of dedicated account managers takes care of the customers in this sector, and ensures products requested by clients are supplied across South Africa to where they are needed. Extensive logistics and pro-active support and management make BlueTek a company of choice in the agri sector, where time is always of the essence.
In addition to the specialist knowledge of the account management team, BlueTek’s research and development (R&D) team works closely with agri sector clients to develop unique solutions that effectively address their rapidly changing requirements.
BlueTek also offers customised hosting solutions, web development, and software integration services which align with the agri sector. “As farming and agriculture become more reliant on technology to ensure tasks across the food supply chain yield data that can provide actionable solutions for farmers and other stakeholders, BlueTek continues to offer leading IT solutions like data analytics and BI, and vital support for all equipment and services,” Van der Walt says.
Sanet Steyn adds: “The core of BlueTek’s approach has always been to about exceptional customer experience, added value and an eye on the future. As an HP Strategic ICT Partner, clients know we’re able to provide the HP system, printers, consumables and accessories quickly.
“The HP 450 is powered by Windows 10, the operating system HP recommends for efficient business operations, and brings a responsive, full sized keyboard; a 720p HD webcam for online meetings; and an SSD drive for ease of multitasking.”
As agritech keeps up with the demands of the global agriculture supply chain and its changing demands, BlueTek’s partnership with HP will continue to provide options that keep clients ahead of the technology curve.
